Billing & Credits

Everything about what you pay and what you get. If you’re on a team plan, only admins see this tab.

Billing tab showing current plan, usage meter, payment methods, and credit balance

Current plan

The plan card shows what you’re on and when it renews. Upgrade or downgrade any time — changes prorate to the next bill.

Current plan card with tier name, price, renewal date, and Change Plan button

A meter shows how many encounters (or minutes, depending on plan) you’ve used this period. When you’re close to the limit, we’ll email you.

Usage meter with encounters used vs. total for the billing period

Add a card, remove an old one, or change which card is the default.

Payment methods table with card brand, last four digits, expiry, and default toggle

Promo codes apply credits to your balance — credits draw down before your card is charged. Enter a code in the Apply code box.

Credit balance display with Apply Promo Code input

Scroll down for invoice history. Every charge has a downloadable PDF receipt.

Invoice history table with date, amount, status, and download icon per row