Messages

Messages has two jobs in Noctune: it’s an inbox for vet-to-vet threads, and it’s the home of the Nest — where pet-owner replies to your emails land, tied back to the encounter they’re about.

The Nest

When you email a discharge note or follow-up from an encounter, you pick how replies route. Choose Nest and replies come back to {encounter-id}@mail.noctune.ai — they appear as a new thread in Messages, tied to the encounter they reference.

• Full reference: Messaging & Email Relay
• Why it matters: the client’s follow-up question arrives in context — you (or another vet) sees the original visit alongside the reply.

Noreply vs. Nest vs. Vet direct

Short version:

• Noreply — one-way courtesy sends. Replies bounce. Free, included with every generated note.
• Nest — bidirectional, tied to the encounter. Included in subscription.
• Vet direct — replies go to your personal email. Included in subscription, but exposes your address.

See Messaging & Email Relay for the full comparison.

Vet-to-vet threads

The other half of the inbox is vet-to-vet correspondence for referrals and consults. Threads group messages between you and another vet (or a whole team).

Starting a new message

New Message in the top right. Pick a recipient, optionally attach an encounter for context, write your note.

Flagged filter

The Flagged filter surfaces encounters where Noctune Sentinel detected hostility during the visit. Use this when you need to look back on a difficult client.

Notifications

You get an email for new messages if that’s enabled under Notifications settings. The in-app badge updates in real time.