Messaging & Email Relay
When you email a discharge note, referral, or follow-up from Noctune, you choose how replies get back to you. The choice affects both the client’s experience and what (if anything) it costs you.
The three reply modes
Noctune supports three outbound-email modes:
| Mode | What the client sees | What happens to replies | Cost |
|---|---|---|---|
| Noreply | From: noreply@noctune.ai | Bounce — client can’t reply | Free — included with every note |
| Nest | From: {encounter-id}@mail.noctune.ai | Route into the Nest inbox, tied to the encounter | Included in Lite / Pro / Practice plans |
| Vet direct | From: Noctune, Reply-To: your personal email | Go straight to your inbox | Included in Lite / Pro / Practice plans |
Noreply (free, included)
The default. Use this when you just need to send something — discharge instructions, a receipt, an FYI — and don’t need a response. Replies bounce with a polite message telling the client to call the practice. Noreply sends are free and included with every generated note on any plan, including pay-per-note.
Nest (subscription)
The Nest is Noctune’s bidirectional inbox. Each encounter gets a unique reply address ({encounter-id}@mail.noctune.ai), and any reply the client sends routes into the Messages thread for that encounter. This keeps the client’s follow-up questions tied to the visit context, which other vets on your team can see.
Nest is included in Lite, Pro, and Practice plans. Pay-per-note accounts can send via Noreply only.
Vet direct (subscription)
If you’d rather have replies go to your personal email inbox, choose Vet direct. This exposes your email address to the client, so it’s best for relationships where that’s already established. Like Nest, it’s included in any subscription plan.
Choosing a mode
When you compose a discharge or follow-up email, the mode picker appears above the recipient field. The default is Noreply for one-off courtesy sends.
Nest inbox
Messages that arrive via Nest show up in both:
- The per-encounter thread (open the encounter → Messages tab)
- The global Messages inbox with an unread badge
Replies from within the app always go back via Nest — once a conversation starts in the Nest, it stays there.
What happens if a subscription lapses
- Noreply keeps working indefinitely — it’s included with every generated note.
- Nest and Vet direct require an active subscription. If yours lapses, new sends default to Noreply and existing Nest threads become read-only until you reactivate.